If you’re an NDIS participant or a family member supporting someone with a disability, you might find yourself in a situation where you disagree with a decision made by the National Disability Insurance Scheme (NDIS). Whether it’s a decision about funding, eligibility, or the supports in your plan, it’s important to know that you have options to review and appeal NDIS decisions.
In this guide, we’ll explain the steps you can take if you don’t agree with an NDIS decision, how the review process works, and how Angels on Wheels can support you along the way.
Common NDIS Decisions You Might Disagree With
There are many different decisions made by the NDIS that participants or their families might want to question or challenge. Some of the most common include:
- Decisions about eligibility for the NDIS
- The amount of funding allocated in your NDIS plan
- Types of supports or services approved (or not approved)
- Changes made to an existing plan
- Refusal to fund certain equipment, therapy, or supports
If you feel a decision doesn’t reflect your needs or goals, you have the right to request a review.
Step 1: Request an Internal Review of the NDIS Decision
The first step is to ask the NDIA (National Disability Insurance Agency) for an internal review of the decision. This means someone who wasn’t involved in making the original decision will review the case and determine if it was correct.
You have 3 months from the day you receive the decision in writing to ask for an internal review. To make your request, you can:
- Complete an NDIS Review of a Decision form
- Email or call the NDIA
- Ask your Support Coordinator (like the team at Angels on Wheels) to help you submit the request
It’s important to explain why you disagree with the decision and include any supporting documents, such as medical reports or therapy assessments.
Step 2: Apply to the Administrative Appeals Tribunal (AAT)
If you are not satisfied with the outcome of the internal review, you can apply to the Administrative Appeals Tribunal (AAT) for an external review. The AAT is an independent body that will review the decision and has the power to change it.
There’s no cost to apply to the AAT for an NDIS decision review. However, having the right documentation and support is crucial to presenting your case clearly and effectively.
How Angels on Wheels Can Support You
At Angels on Wheels, we understand how confusing and stressful it can be to navigate the NDIS appeals process. Our experienced Support Coordinators are here to:
- Help you understand why the decision was made
- Assist you with gathering reports and documents to support your case
- Guide you through the internal review and AAT appeal processes
- Provide ongoing support to ensure you get the most from your NDIS plan
We are committed to helping participants across Sutherland Shire and surrounding areas access the supports and funding they need to achieve their goals.
Helpful Tips for Challenging an NDIS Decision
- Act quickly: You only have 3 months to request an internal review.
- Provide evidence: Include reports from therapists, doctors, or specialists that clearly explain your needs.
- Be clear about your goals: Link your request to your NDIS plan goals to strengthen your case.
- Get support: Work with a Support Coordinator or advocate who understands the NDIS process.
Contact Angels on Wheels Today
If you don’t agree with an NDIS decision, you don’t have to face it alone. Angels on Wheels is here to help you navigate the review and appeals process with confidence.
Phone: 1300 ANGEL-5 (1300 264 355)
Email: info@angelsonwheels.com.au
