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Glossary

Participant-Centred Support

By February 3, 2026No Comments

What Is Participant-Centred Support?

Participant-centred support is an approach that places the individual at the centre of all support decisions. It focuses on personal goals, preferences and choices rather than one-size-fits-all solutions.

At Angels on Wheels, participant-centred support guides how services are planned, delivered and reviewed.

Understanding Participant-Centred Support

This approach recognises that each person has unique needs, interests and life experiences. Support is designed around what matters most to the individual.

Participants are actively involved in decisions about how, when and where support is provided.

What Participant-Centred Support Can Include

Participant-centred support adapts to the individual rather than expecting the individual to adapt to the service.

Common Examples of Participant-Centred Support
  • Support plans based on personal goals
  • Flexible scheduling that suits daily routines
  • Choice in support workers and activities
  • Respect for cultural and personal preferences
  • Regular review and adjustment of supports

Why Participant-Centred Support Is Important

When individuals are involved in decisions about their support, they are more likely to feel confident, respected and in control.

This approach supports wellbeing, independence and long term satisfaction with services.

Participant-Centred Support at Angels on Wheels

Angels on Wheels delivers participant-centred support across services such as Support Coordination and In Home Support.

Our Approach to Participant-Centred Support

We listen carefully, communicate clearly and work collaboratively with individuals and families.

What You Can Expect From Our Support
  • Support shaped around individual goals
  • Clear and respectful communication
  • Flexibility as needs and preferences change
  • A strong focus on choice and control

Learn More or Get Support

If you would like to learn more about participant-centred support, contact Angels on Wheels to discuss your support options.

Covid Info
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Angels on Wheels Covid Safe

At AOW, your safety is paramount. We believe it is everyone’s responsibility to help stop the spread of COVID-19.

Here’s what we are doing to keep our clients and our staff safe:

We ask our clients and staff to stay home if unwell and speak with their GP for any concerns. You can read more about COVID-19 symptoms here.