At Angels on Wheels, we champion the highest standards of quality, safety and integrity in disability support services. Recent legislative changes introduced by the Australian Government are designed to strengthen protections for people receiving disability supports and ensure that service providers who engage in unsafe or unethical conduct are held to account.
These changes are part of a broader effort to make support services safer, more trustworthy and more sustainable for people with disability and their families.
What’s Changing?
The new laws introduce tougher penalties for serious misconduct, unsafe practices and non-compliance by service providers. This includes significant increases in fines for conduct that harms a person receiving disability supports, as well as the potential for criminal penalties in certain circumstances.
Under the updated framework:
- Penalties for serious breaches have been raised dramatically compared with existing levels.
- Failure to comply with regulatory orders or banning measures may attract additional consequences, including criminal sanctions.
- Oversight bodies have greater authority to monitor and enforce compliance to help keep service environments safe and reliable.
Why This Matters to You
When service providers are held accountable for how they operate, everyone benefits:
- Clients and families can have greater confidence in the quality and safety of their supports.
- Unethical or reckless practices are discouraged and acted upon decisively.
- The overall standard of care across the disability sector is elevated.
At Angels on Wheels, we support these reforms because they align with our core principles, putting people first, upholding safety, and creating transparent, high-quality disability support environments.
How We Uphold Quality and Safety
When you choose Angels on Wheels for your disability support needs, you can expect:
- Clear communication about the services you receive
- Professional and ethical conduct from our support team
- Compliance with safety and quality standards
We believe respect, integrity and accountability are not just legal requirements, they’re the foundation of genuine care.
Have Questions or Need Guidance?
If you have questions about how these changes might affect your supports, or you need help choosing the right services, feel free to contact our team. We’re here to help and committed to supporting you with honesty and respect.
